All products purchased through Kilkenny Marketplace come with a 14 day returns policy. If you are unhappy with any of our products please contact the vendor by phone or email and include your order number in the subject and we’ll get back to you as soon as possible. To find the vendors contact details you can click on their store page. If you have difficulty in doing so you can email us at [email protected] Please note that any products returned must be in the condition you received them. Items not in there original condition will not be accepted. A refund will be issued once the product is received in original condition. If you return an item because of change of mind you will have to pay the cost of delivery. , it normally takes a few days for the bank to transfer the funds.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
If you have purchased from our online site you can make a return via An Post or through a parcel or courier service.
Exceptions: In the interest of health & safety we cannot accept returns of: Underwear or Swimwear once the original sealed packaging and tags have been opened or removed.